IAM Technical Delivery/Account Manager - EMEA

Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.
The Technical Delivery/Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions as well as support post go-live to help support the Customer and grow the Saviynt platform.
Responsibilities:

• Provide technical support for customers to support pre-sales and post-sales processes.
• Assist in Pre-Sales activity helping analyze prospects’ business and technical requirements and developing service propositions that meet those needs (RFP Professional Services estimates, Project Plans, ROM's, SOW's ).
• Owns all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules.
• Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
• Produce Service implementation estimates and plans to support implementation of Saviynt solutions.
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch. 
• Acts as Primary Point of escalation for project related  issues - works with CPS, Engineering and Product Mgmt.
• Ensures successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions.
• Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.
• Monitor support requests to identify any recurring issues and may recommend changes to products.
• Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
• Managing the ongoing support of customers to ensure that they continue to make effective use of Saviynt products.
• Arrange and support training for customers’ users.
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
• Identify the services and support customers to make effective and productive use of Saviynt products.
• Communicating the Saviynt vision and product roadmap
• Managing to upsell and cross-sell opportunities
• Driving expansion opportunities
• Assists with Services Resourcing and Forecasting at a Regional level

Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment you belong with us!