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Senior Customer Success Manager - EMEA

Publiée le 24.11.2022


Site Internet :
Secteur d´activité :
Informatique, SSII, Internet
Offres d´emploi : Voir toutes nos annonces
Exabeam is a global cybersecurity leader that created New-Scale SIEM™ for advancing security operations. Built for security people by... lire la suite

Détails de l'annonce

Poste proposé : Senior Customer Success Manager - EMEA

The Senior Customer Success Manager – Strategic Accounts at Exabeam is responsible for developing and expanding customer relationships with the company’s most strategic accounts, to promote successful adoption, retention, and loyalty leading to a successful renewal and a world class customer experience.  The ideal candidate has the ability to build strong relationships with influencers and decision makers, strong project management skills, and the tenacity and proactiveness to drive desired outcomes for our customers.
Ability to support customers across EMEA time zones and fluency in French will be required.
What You'll Do:

  • Owner of customer's overall success with the Exabeam platform, including their subscription renewal and expansion of their usage
  • Develop and manage plans of action, and work closely with cross-functional teams to drive issue resolution as needed
  • Promote the maximum value of customer's investment in Exabeam, including full utilization of customer licenses, and collaborating with sales teams to ensure growth attainment and increased footprint
  • Partner with Sales, Engineering, Cloud Operations, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience and operating more efficiently as a company
  • Prepare and deliver Quarterly Business Reviews (QBRs) with customer to review overall health of the account and adoption of the Exabeam platform; and
  • Perform trend analysis on both customer raised and internally identified issues, drive other organizations to develop a problem resolution
Profil recherché pour le poste : Senior Customer Success Manager - EMEA

What We Look For:

  • 5+ years’ experience in software, SaaS, or IT/management consulting role (security domain experience preferred, not required)
  • Bilingual: fluent in both English and French languages
  • Bachelor’s degree in a technical or business field or relevant experience
  • Proven ability to pick up new products quickly
  • Prior experience owning customer lifecycle adoption, renewal/expansion, or escalation customer management in the enterprise space
  • Strong communication, time management, problem solving, project management, and social skills
  • Experience with Salesforce or other CRM tools (Gainsight a plus!)
  • Ability to travel (up to 20-25%) across the region to visit customers
  • Bilingual English/French Preferred
  • French Fluency Required
Critères de l'annonce pour le poste : Senior Customer Success Manager - EMEA
Métier :
Commercial, vente
Secteur d´activité :
Informatique, SSII, Internet
Type de contrat :
CDI - CDD - Freelance
Région :
Boké - Conakry - Faranah - Kankan - Kindia - Labé - Mamou - Nzérékoré - International
Niveau d'expérience :
Expérience entre 5 ans et 10 ans
Niveau d'études :
Nombre de poste(s) : 1
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